TERMS AND CONDITIONS

To ensure we are meeting and exceeding our high customer service standards and your expectations, we have outlined all of the important information you need to know before placing an order through our online store. ​

Please ensure that you have read the following information before selecting your items and confirming your order. 
 

MESSAGES

If you wish to include a message with your order, please include this clearly in the ‘Gift Card Message’ box on the product page. The message will be copied in an identical format to what you have entered, including all punctuation and lower/upper case letterings. Please ensure that you spell check your message and make sure it is exactly how you wish it to be, as we will not make any edits to the message while transferring it to the gift card. 

If you are adding a message to your order and you wish for the recipient of the blooms to be aware of who the sender is, please include your name in the gift card message. We will otherwise not provide a name on the card. If you have left your name off a message, and the recipient requests the name of the sender, we will provide them with your name, unless you have specifically asked to remain anonymous. 
 

DELIVERY

For all available delivery suburbs, please visit our Delivery page. If you enter a delivery suburb that is not listed on this page, your order will not be accepted. If your suburb is not listed on this page, you may contact us for a quote prior to ordering.

Deliveries will be made between 8.30am-5pm. We are unable to give specific times.

If the recipient is not home at the time of delivery, the flowers will be left in a safe place. If there is no safe place to leave the order, local pickup will need to be arranged and there will be no refunds for attempted delivery.

LOCAL PICKUP

Local pickup will be from a residential address in Stirling. The full pickup address will be emailed to you after your order has been accepted.
 

REFUNDS AND ORDER CANCELLATIONS 

We do not provide refunds for errors made by sender (ie wrong postcode entered for address whereby the delivery cost is not captured, incorrect date, incorrect address etc).

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CUSTOMER LIABILITY​

Situations where we will deem arrangements as being undeliverable, at customer fault include (but are not limited to):

• Buildings with restricted access and no one home;

   

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If you have any questions about our online store or any other part of our service, please feel free to contact us directly at: dana@fioridilusso.com.au

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These Terms & Conditions are current as of April 2020.